(Roy Smith) wrote
I know we are missing a part of the puzzle. I don't know what it is.

I think what's missing is that you (the editorial you) think the
broker is working for you, but in reality he's working for himself.
Why bust his butt researching a bid on a difficult situation when for
the same amount of time and effort he can close two simple deals?

I like that explanation. It is consistent with my experience, and it
does not resort to conspiracy or malice to explain that which is
adequately explained by simple venality and laziness.

So I guess the take-home lesson is that if you don't get an answer you
like, keep calling around for someone who is hungry to get your
business. Of course that's exactly what the guys who write the
insurance columns tell you not to do, but aren't they the guys who
work for the larger, more established brokerages that aren't hungry
who stand to lose the most if everyone starts doing this?

Michael