The sales guys bitched about that too but then you should
have heard them moan when we had to throw a restricted ticket away because
they'd sell the same guy to a client in some other city the day after the
first client's job finished, and the cheap ticket we bought two months
earlier couldn't be changed. Idiots.

-cwk.



So, the customer paid for the tickets, so your company was covered.

Your company got more revenue because the salesman sold the service and the
resource which was going to be sitting back at the office is now being put
to use in the field thus ensuring continued employment for said resource and
others.

Your salesman moaned because he had a feeling he would end up getting a
complaint from the customer on the cost of the travel ticket which would
mean more work for him (in case you were unaware, sales people work on
relationships and customer happiness. I suspect the installers moaned when
they learned that they would have to install in less than optimal
conditions? I know I did.)

From these circumstances you draw the conclusion that the salesmen were
idiots?

Perhaps you left out a premise or two?