"Dude" wrote in message
...

Your salesman moaned because he had a feeling he would end up getting a
complaint from the customer on the cost of the travel ticket which would
mean more work for him

The problem is that the salesman would promise things he couldn't
necessarily deliver. For instance, he'd promise that the ticket would cost
no more than $300. This would work if we booked the ticket that very minute,
but experience showed that booking tickets more than two weeks in advance
(unless we bought Y fares which defeats the purpose) was dangerous due to
scheduling. And if we had to throw tickets away, he (head salesguy was also
the GM) would blame me (head of consulting) for that too. Heads or tails, I
lost.

From these circumstances you draw the conclusion that the salesmen were
idiots?

Regularly promising things you can't deliver at a given price (they did it
on every part of the deal, not just the travel) fits my definition pretty
well.

-cwk.