Slav Inger wrote:

I wrote basically the same letter (minus the "authorizes you" part). So,
what should be my course of action?

Send it again. This time, pay for receipt confirmation. Alternately, you
could get on the hpone and argue with them, but I've rarely found this
to be productive.

George Patterson
They say that nothing's certain except death and taxes. The thing is,
death doesn't get worse every time Congress goes into session.
Will Rogers