On Thu, 14 Aug 2003 10:10:09 -0400, "Ron Natalie"
wrote:

Actually, after a brief bout of music-on-hold you can get a clerk who can look
up your records and tell you where it sits (like, have they received the stuff
your doctor sent in, etc...) They can't do much, but I suspect they might
be able to order copies for you.

That was my (one) experience. I hadn't received my certificate in the
mail and the temporary was running out. I called, they had sent it to
the wrong address. They fixed the address, faxed a new temporary, and
mailed a certificate. Time on the phone was minimal.

Ricky