"Paulo Santos" wrote in message
om...

Yes, some FBOs have tried to censor their comments, but we have always
and will always decline. If they insist, we offer to refund their
money. At that point most just accept reality and take it as it is.
Occasionally, they want to play tough. We have lost a large 20+ FBO
chain account as a result of that firm policy, and we will stand by it
no matter what. Actually, when I say that we have lost the account,
that is a temporary thing. I am confident that they will turn around
and see how futile their resistance is. By not signing up they
forfeit the opportunity to present themselves, and are left with the
comments only. They are left with just the very thing they were
trying to avoid.

One would think that they would expend that energy to keep customers happy
(i.e., "We regret the experience that Joe Blow had with our company...",
rather than trying to rationalize like children.