Double-booking sounds like it can happen cuz you're now keeping two sets of
registration books. The key is to keep only one, so option a is any phone
registrations would be done thru your on-line system (employee typing it in)
and option b is your on-line registrations get posted quickly/immediately to
your in-house registration system.


Bob Clough


"Jay Honeck" wrote in message
news:KCMtd.225691$R05.149415@attbi_s53...
That said, I'm not convinced using the phone is any more reliable; we've
had plenty of hotel screw-ups, from losing our reservation altogether to
minor snafus related to type and location of the room, even booking by
phone.

This is my main fear with setting up real-time on-line booking. I have
this horrible fear that we're going to end up double-booking suites
(someone
booking it on-line at the same moment that we are booking it on the
phone) -- and what will we do then?

For most hotels this wouldn't matter -- one room is as good as the next.
But we have people SPECIFICALLY booking the Blackbird Suite (for
example) --
and they are NOT going to be satisfied with the Red Baron Suite -- even
though they are comparable suites from an amenities standpoint.

*sigh* I'm taking a huge risk with this on-line booking contract, but I
think it's necessary in order to take us to the next level. Hope we
don't
end up screwed (up)...
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"