In article ,
Burt Compton wrote:
What decline? My commercial soaring operation is slowly growing. Maybe it is
because of our good soaring location, good marketing, good "meet & greet", good
training, good equipment.

Don't forget, you have the bugs worked out. When people show up for
something, they get it. Straightforward, on the nose, no hidden
charges. Contrasted with my experience. Over the course of visiting
hundreds of FBOs, and dozens of gliderports one thing I've strongly noticed
is inconsistency.

Some FBOs end up charging up to 5 times as much as others to
achieve a license. The students never even know that they could be doing
all of their training in a 2-33 for $7 a flight instead of a
Duo Discus that they have to reserve two weeks ahead of time and
pay for two hours at $180 whether in the air or not.

I met a guy who got his Private Pilot Glider
license for over $10,000. His best
and will solo soon for about $500 total at a differnet club.

I'll tell you, he felt that $10,000 was no bargain.
The guy is not happy about it, and curses the fact he didn't know
what was going on sooner.

I know an airplane instructor who regularly does over 100
hours of DUAL instruction for each rating. He tells me it isn't him,
his students just need it...

There is nothing wrong with offering slick, super duper gliders,
or brand new aircraft, or training people to ATP standards before their
first solo. As long as they WANT it. But a lot of brand new students
come in the door (which takes a LOT of courage to begin with) and
they are so excited they are hungry and will take anything. Their
ignorance is flat out preyed upon by what I consider to be marginally
unethical business practices.

Training to 2 degrees of heading or 1 foot of landing spot or
perfectly centered yawstrings sure does line the pocket. But not
giving a student a accurate assessment of when they can reliably pass
a checkride, or harping that training must be done until one can fly
an ASW-20 when someone asks for a glider license is a bit of bait-and-switch,
and a bit of car salesmanship.

Part of the hesitation people have approaching flying is downright
inconsistency. I've watched potential pilots try to sort out
the prices and requirements, and walk away because the
CFI or FBO is just a bit too shifty.

I've started recommending to students to use instructors who have
a Gold Seal, or who have ratios of dual given to practical test signoff of
at most 50:1. Beyond that, I've outlined the widely varying cost of
tows and aircraft rental.

I'm not saying that charging a lot for rental or doing a ton of dual for
a rating is in itself unethical. Granted, there are soaring sites
that are in very expensive areas, and there are students who sometimes
require more training, or need more instruction in the more
tricky aircraft available for rent. And if the operation only
wants Duo Discuses, then hey, taht's their choice.

But the "black magic" and fog surrounding newbies seeking glider
instruction, and the inconsistencies of price and "requirements"
sure don't add to the overall reputation of flying in general.
Whether it is ethical or not at some point takes a backseat to the
damage it causes to the reputation of the industry.

I've always been a little leary of operations that don't advertise
their prices, either. Maybe that's the gliding "consumer" in me
It doesn't mean they charge too much, it just means now I have
to ask a lot of questions. How many of you actively seek to buy
an item that says for price: "inquire." When I see that,
I usually figure I can't afford it :P

If you have a website, and you don't have prices on it, I'm
less likely to come visit. You're going to have to get my
business, and the business of my students, through referrals.


We ain't gettin' rich, but we realize that each customer/student/visiting pilot
is golden, brings in a few dollars, and so we show them a good time.

Burt Compton
Marfa Gliders, west Texas
www.flygliders.com

Burt is a NAFI Master instructor, DPE, and Gold Seal! That means he
gets people through license and at the very least subscribes to a
professional group with a code of ethics.

That's the attitude that gets referrals. A good value, and giving
a customer what they asked for, instead of selling them something
you think they "should" want.

We are "ambassadors" to the sport. We need to ensure we avoid even the
appearance of impropriety. With so few gliderports in the country, each
one is an embassy. I think each one should do its best to provide value and
be a source of pride to this industry.
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Mark J. Boyd