I think customers is a much better description of the people who stay at
your Inn. I know that I would be highly insulted if it were assumed I
would pay for my accomidations if I was a "Guest" of the owners. A
customer is certainly expected to behave as are any other person. You may
call them by any term you choose, but that does not change the underlying
relationship.

It's all semantics, of course, but "guest" better implies the relationship
that we have with our "customers."

Remember, if we were trying to get rich, we sure as hell wouldn't be running
an aviation-themed, luxury suites hotel in Iowa City, IA. We do this
because we choose to, and our guests are here because we want them to be.

And because they want to be. See
http://alexisparkinn.com/what_others...g_about_us.htm regarding this
phenomenon.

Bottom line: We have had overwhelming success treating our customers like
guests and friends. If only the hotels we visit would regard us in the same
way, I wouldn't leave them feeling so routinely ripped off and angry.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"