On Fri, 15 Apr 2005 16:36:37 -0700, "Matt Barrow"
wrote:


Software companies don't even answer email in a timely manner these days.

Some (Microsoft) don't answer AT ALL (short of charging you $80-400).


Let's be fair here, in my experience MS has always answered the emails
sent through their free support page web entry system. It might take
them 2-3 days before they answer you, and the answer is just a
cut-n-paste of whatever template answers keywords the person answering
it picks out of your message (which likely won't be any use - don't
expect any insightful troubleshooting through this method), but they
do get answered...