Jay,

FWIW, I agree with you. It is either intimidating or extremely
repelling for someone used to smooth, customer-oriented business
practices to walk into the average FBO. The likelyhood is high that
either the place looks run-down and ratty, or it is full of
testosterone-oozing young males full of themselves.

I have the feeling this is changing and the number of friendly,
customer-oriented schools is on the rise, but at many places, things
are not easy for a newcomer.

--
Thomas Borchert (EDDH)