jls wrote:

"Ron Natalie" wrote in message
m...

Juan Jimenez wrote:

I have found over the years that most people who whine about AS&S

greatly

exaggerate the stories, and even if the stories were true, they probably
deserved to be treated the way they _claim_ they were treated. Case in
point, "jls". He certainly falls squarely into that category.


I have to say that in the years I've dealt with them, they have
much improved. Years ago (long before they acquired Alexander)
a large percentage of my orders got screwed up. Not out of dishonesty,
just stupidity. Typical would be that they'd not tell you things
were backordered until you were sitting around wondering if it was
ever going to arrive. Another event was when their computer said
they had a part in stock, but the order pullers couldn't find it and
nobody did anything (call me, order some more inventory, etc...).
That and in those days, they wouldn't take customer service inquiries
on the 800 number.


They *still* don't take customer service inquiries on the 800 number. They
switch you off to another 800 number after you have spent 5 to 10 minutes
punching numbers, looking for the correct pigeon-hole, and holding.

Don't take my word for it.

I don't think any of us are...

Matt