Seems sometime last year JPI decided to eliminate the ability of it's
scanners to export data in the widely used CSV (comma separated fields)
format. When a unit is sent in for upgrade or repair they silently make
this change to the firmware.

The only thing you can use to plot your data is their software. Won't
export to Exel, any other database or any other trend monitoring software.

JPI recently started a web board. This issue has been raised on that board.
The sysadmin has been deleting the threads about as fast as they pop up.

Take a look at http://www.jpitech.com/messageboard/index.php. The most
recent thread was under 'Unbelievable'. Probably gone by now.

As of 1015 EDT, they took the web board down again. Interesting attitude
towards customers who pay a premium for their products.