Mike Rapoport wrote:

The drive to lower cost, presumably through technology, would result in
fewer controller positions.

I wouldn't presume it would be through technology. In the telecom industry,
the drive to lower cost simply resulted in the same amount of work being done
by fewer people. This actually results in more hours being worked (by those
fewer people), but less money paid in salaries because "professionals" don't
get overtime pay. It's less efficient, but it costs less. The only technology
advance is the purchase of pagers for those poor *******s left working 7/24.

George Patterson
A friend will help you move. A really good friend will help you move
the body.