A refund w/b nice but they're #1 and they know it. Customer service not
required.

I had major startup issues when getting my system up & running right after
they offered it. I "strongly" requested a credit for the time I was unable
to use the system b/c they had refresh issues (the toll free operator person
thought I had a 'radio'. He didn't know about the 'aviator' customer.)
When we finally got it all straightened out, they said they would consider
it. I never heard from them. A follow-up letter from me brought a canned
"we decline to issue the credit. Have a nice day."

They are starting out like Garmin is now.

--

Thx, {|;-)

Victor J. (Jim) Osborne, Jr.

"Maule Driver" wrote in message
om...
Jonathan Goodish wrote:
In article ,
Maule Driver wrote:

I'm not sure about the "inactivity timer," but why would you want to
continue to pay if you're not using it?

So it's ready for use when you do decide to use it.


You can call XM and have it re-activated over the phone. This isn't a
$10-$12/month subscription, in many cases folks are paying $50 for the
full weather service.

The implication is that when they de-activate your account for non-use,
they stop charging you for it? A wonderful policy if that's the case but
surprising to this observer of corporate policies and practices.