Roy Smith wrote:


I imagine we could have pulled the tapes and listend to them, but it
just didn't seem worthwhile going to that trouble.

Actually it's pretty easy. Most facilities now have several days to
nearly a week of "tapes" on a hard drive, depending on how busy a
facility is. The voice data goes down on the hard drive with no gaps
for dead air. So if you were to call up and provide a time it would be
a simple matter of a few mouse clicks. Plus effective November 1st
all tapes are now being kept for 45 days instead of 15.