On 14 Oct 2005 17:33:31 GMT, Steve Hill
wrote:
From my perspective...speaking as the owner of a manufacturing company that
sells a product to consumers here in the U.S., I believe the factory rep and
Mr. Beres owe more than an apology. They should write a check to cover
expenses suffered AT THEIR REQUEST...
The conjecture of this group sometimes amazes me. When a manufacturer
invites someone to review their product...whether to write about it...or to
buy one, they have ethical guidelines that all the rest of us consumers
deserve to hear about. In my estimation, the manufacturer has not handled
themselves in ANY format consistent with the term ETHICAL.
The facts of the situation have been well documented and while there's
argument as to specifics, the much larger issue of how a manufacturer
handles themself, with regard to its customers is perhaps the single most
impressive issue we get to witness and use as the determination of whether
to support their product.
For a new product to survive in the market, manufacturers need to be very
solidly behind their product from every facet of it's intended role. If the
Diana2 is REALLY as good and safe and better than anything out there, as
it's claimed, then surely a guy with 1200+ accident free flights and one who
demonstrated his proficiency to an unbiased instructor...deserves better
treatment than this...
If I...were Bogumil Beres...I'd simply reach into my own back pocket...and
I'd write the man a check....and a letter of apology...and level with
everyone here in RAS that they made a bad decision...and that they
understand better from the exchange, what WE as the consumer
expect...otherwise, he may find his product flushing it's way down the drain
and his investment simply....ruined. Personally, I don't think the "world
class" level racing pilots out there are enough to build a company on...at
some point Mr. Beres will need "normal pilots" to want to purchase his
glider, if he expects sales to continue and his company to flourish.
Respectfully,
Steve.
Very well put!
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