Ted Wagner wrote:
Your response does not explain your behavior to a fellow glider pilot and
potential customer. You did not just fail to communicate with him -- you
ignored, insulted and humiliated him.
Ted Wagner
Chandler, AZ, USA
Ventus-2c "2NO"
It is not my personal policy nor is it a policy of the company to get
involved in emotional exchanges on a public forum. I believe I have
addressed all the questions concerning the issue that prevails the
choice whether an interested person can fly Diana 2 - which is safety
- and I believe that every experienced glider pilot should understand
this question more than well. But let me just say some additional words
as a lot of posts are based on incomplete facts and misunderstanding:
Mr. Sharma said to me during a phone call before the presentation that
he would come even if he couldn't fly our glider.
Numbers don't mean anything. Even a pilot with 4000 hours or a world
champion requires sometimes a check flight. And not only hours or types
flown are relevant to whether somebody can fly - also the momentary
personal constitution, the emotional state, the behavior on the
airfield or other factors are a decision point. All other pilots apart
from Mr. Sharma flew in Birrfeld before and knew the local
particularities. It is not possible to set a standard for prerequisites
for customers in test flying. Also the weather may change. There is no
guarantee of what will happen when we drive to the airfield. For us it
is normal that we have to expect not to be able to fly. This is
probably different in indoor-skiing or go-cart racing but not in
aviation.
De-rigging and rigging belongs to a presentation and it has nothing to
do with whether a client can fly a glider or not. Within few minutes
our glider can be assembled for the customer flight.
With regard to the check flight (agreed at 2.00 pm) to which Mr. Sharma
came with a delay, I personally agreed with the instructor to give me a
clear sign / a clear yes that would mean that Mr. Sharma could fly our
glider. The instructor did not give me such a sign. But at the same
time the instructor tried to be polite to Mr. Sharma. When I spoke with
the instructor later when Mr. Sharma was not any more present the
instructor clearly affirmed not to allow Mr. Sharma fly our glider.
We are sorry that it was not possible for Mr. Sharma to make a test
flight.
I am convinced that Mr. Sharma misunderstood the situation and his
reaction made it impossible for me to reason with him.
By the way Mr. Sharma was not the only pilot who didn't have the
chance to fly Diana 2 during the presentation days. There were other
(very experienced) pilots who didn't have the opportunity to fly due
to weather conditions and other reasons. They understood it, took it in
a friendly way, and will take their chance to test Diana 2 when the
next opportunity arrives. One of them came all the way from USA,
another one came from the Netherlands which is much further than Italy.
These glider fellows as well as all other participants thanked for the
friendly assistance and the time spent together on the airfield. The
fact that they couldn't make their flight didn't change their
opinion about the product, the service, instead they were happy to just
be present and enjoyed being with us.
Mr. Sharma came of his own will. The distance from Birrfeld to Italy is
short, 3-4 hours on the highway and it is not necessary to spend a
night in Zurich in order to arrive at Birrfeld. Mr. Sharma told me on
the phone on the day prior to the presentation in Birrfeld that he
takes the chance to make a private visit to Zurich with a friend.
Indeed I called Mr. Sharma last evening trying to talk about mutual
misunderstandings but due to his reaction a calm conversation was not
possible.
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Cheers
Alexander Mueller
www.dianasegelflugzeuge.com