Lightspeed Headset Story-Wow - Follow-up
Just a follow-up:
I just got off the phone with Alan Schrader from Light Speed.
I sent him a letter regarding my 30-3Gs, which happen to be
at the factory as I write this. I explained to him in my
letter the problems I have been having with the battery
control box. I told him I was concerned about their quality,
and a bit disappointed with the fact the my headsets have been
back to them twice now in only 20 hrs of use. He told me that
because of my letter and several other logged problems recently with
the battery box they are working on a redesign that will be backward
compatible with the 30-3gs. He said by next summer the new box would be
available. He called me to thank me for the letter and informing him of
problems. While he cannot guarantee my head set will not be back again,
he did say that he was refunding me the cost for shipping my head set to the
company twice. He said it was the least they could do about the inconvenience
of not having my headset available for my use.
He seemed like a very nice fellow and appreciated my feedback to him on the
product and was very interested in my opinion about the head set
For what it's worth in case your thinking of purchasing a pair in the future.
Kevin Kubiak - PP-ASEL
Jay Honeck wrote:
I really like the Lightspeeds, the ANR and all that, but I am very
concerned
about the Quality Control. I was thinking of writing or calling the
president
of the company to voice my concerns. I wonder if it would do any good.
I'm really surprised to hear this about one of their new models. My Twenty
3Gs have been completely bulletproof.
BTW: His name is Alan Schrader. He's one of the good guys, and, yes, it
will help to call him.
|