Well, before you give up on it completely,
1. Install it somewhere that you have phone or internet access to CV.
I had an initial problem and bought a $20 Radio Shack AC to 12 VDC
converter and installed the entire system in my office.
2. Either call CV support or use the live chat. Be prepared for a
lengthy session, both to get contact and resolve the issue.

I was able to get my problem resolved doing this and the system has
been 90% stable since then.