Juan E Jimenez wrote:

By this logic you could claim that anyone who has ever learned from his
mistakes is still as poor a businessman as he was then. Reduced to the
simple facts, you are agreeing with me while taking the opportunity to put
down Irwin, for no good reason. What's your point? That he figured out how
to run things in better ways? The same could easily be said of you, me or
anyone else who is or has been in business for himself, with some
exceptions, of course.

Took him 15 years to learn how to run a business proprly, give me a
break. They well take everything they can get if they can.
Been there been shafted by ACS.


"Ron Natalie" wrote in message
...

Not how Jim Irwin runs his busines, now there's a laugh. Jim Irwin was by
no stretch of the imagination the pinnicle of customer support. It is
fortunately that AS&S has better people in those roles. It was Jim who
countered legitimate complaints about AS&S here in the past by disclosing
people's personal information on the group in an attempt to publicly

humiliate

them into not telling the truth about his company.

ASS certainly has done dunderheaded customer service things in the past
like quibble over credits that were under $5. In the past they would

simply

backorder things forever because the "computers" said it was in the

wearhouse

but the order pullers couldn't find it and nobody would do anything to

resolve

the issue without a bunch of complaints. They also would refuse to take
order inquiries or other issues over the 800 numbers.

Fortunately, they have gotten a whole lot better in the past. I was

quite pleasantly

surprised at the fact that the ordering process was better, that they

actually quoted

me a cheaper price than the online catalog on some items, that they now

will take

inquiry calls on the 800 numbers and are trying to do better.