"Denny" wrote in message
snip
The drivers, while pleasant, are twitchy, driven people operating under
enormous time pressures... snip

I've got to tell you about one particular delivery guy that we had... he
was so grumpy, so pressured it was absolutely hilarious to watch him...
always rushing, fumbling, complaining, and getting further behind... never a
nice thing to say.... always an exasperated sigh on the tip of his tongue...
until one day...

Phone rings and it's him... he had just left our office after our daily
delivery... in a real quiet but frazzled voice he says.... "hey Jim, I
really need a favor, I'm south of town a couple miles at the pickle plant
and I'm stuck, can you come give me a pull?"

Ok, this is in the middle of the summer, no rain, no mud, no nothing to get
stuck in... So I asked, "what are you stuck in and what kind of a truck or
tractor will I need?" and he proceeds to explain how as he was leaving, he
backed across a loading ramp and his rear axle fell off the side. His truck
was sitting on the frame. Talk about embarrassed...

from that day on he always had a smile.

Our current guy and I have a deal....he tells me when he delivers things to
my wife at the bank, and I try to prevent her from ordering junk to make his
job easier.

Jim