On 2006-05-13, Jeff wrote:
Potential Student - (Walks in, stands at counter for 2 minutes waiting for
someone to help, then finally asks the guys sitting there "Excuse
me....I'm interested in learning to fly"

snip

The trouble is that people who are good at business don't run FBOs
because they realise (being good at spotting worthwhile business
opportunities) that the FBO business is not a good one to be in. So you
tend to get people who love aviation running them - nothing wrong with
that - but who have no clue about how to run a business or what
"customer service" means. Yes, you've got exceptions to that - I've
known people who are the exception - but guess what, they moved on to
something that will actually pay their living costs and have money left
over to go flying sooner or later.

There are some exceptions of course. But most of the people who do
business well and love aviation set up in some other more profitable market
because they realise they'll get a LOT more flying in that way.

Don't get me started on the owners of private airfields - most of them
seem to be hell-bent on driving their customers away with either hostile
attitudes, or they are the sort who promises to do things and never does
them or even worse - a combination of both. Again there are exceptions
but they are rare.

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