Only to customer service - not Irwin specifically. Tried to phone Irwin
without success.

Kenny Danielson, Coeur d'Alene, Idaho


"Juan E Jimenez" wrote in message
news:k162b.244833$YN5.164996@sccrnsc01...
So you didn't try email...

"Kenny Danielson" wrote in message
k.net...
Wasn't able to reach him personally.

"Juan E Jimenez" wrote in message
news:sVW1b.183267$Oz4.49306@rwcrnsc54...
Did you bring this matter up with Jim?

"Kenny Danielson" wrote in message
nk.net...
OK Juan, here's your first.

I called AS&S about this twice but they refused to even consider
they
had
made a mistake. In fact, they got a little unfriendly possibly
because
after
they referred me to the shipping page, I pointed out it didn't
answer
the
question and further they couldn't account for the price any other
way.
So,
after one email letter and two phone calls, the problem remains.

In the past I've been a supporter of AS&S and even chimed in when I
thought
this newsgroup was piling on unfairly. I have also given AS&S the
option
of
matching a price on a big item available elsewhere. The small
businessman
has my sympathies since I have also been a retailer. "Your employees
can
put
you out of business faster than the competition," goes a well-known
quote.
I
think Jim had better pay attention especially to his customers who
will
let
him know how his business is going from the viewpoint of the user.

Kenny Danielson, Coeur d'Alene, Idaho


"Juan E Jimenez" wrote in message
news:xsa1b.218298$Ho3.28456@sccrnsc03...


.......................................... And so far, I haven't
seen a single instance of a problem with AS&S reported here that
amounted
to
much more than a case of whining by someone who has more of a chip
on
their
shoulder than a real reason to
complain......................................