"Al" wrote in message ...
: My son in law purchased a ticket for my daughter on United Airlines
: using a credit card. The purchase was made on line. When my daughter showed
: up for the flight, she was refused boarding because she didn't have the
: credit card in her possession. The ticket agent, in Eugene Or., said "We
: have to see the actual card, after all, it could be stolen". The agent did
: say, that my son in law, a Marine, could go down to his local United counter
: and show the card there, and the agent there would mark the box in United's
: computer, so boarding could occur. The trouble was, United doesn't have a
: counter in Al Asad, Iraq. The kid is coming home from a tour of duty in
: Iraq, and the plan was for my daughter to get to MCAS Miramar to meet him.
: After some very tearful "discussion", and I believe, a direct threat of
: bodily harm from my wife, the agent allowed my daughter to board.
: Has anyone here ever heard of this crap before? Aren't E-Tickets usable?
: What was going on here?
:
: Al G
:
:

Just another example of how the 'big' airlines just don't get it. They are in the customer service business. They need
to relearn that or they will go away...