".Blueskies." wrote in message
...
Just another example of how the 'big' airlines just don't get it. They are
in the customer service business. They need to relearn that or they will
go away...

Sadly, that's not precisely true.

I think that there is a viable niche for a true "customer service" airline,
but the vast majority of travelers *only* care about price. The main thing
that will kill the major airlines is their inability to adapt to the future
of airline travel (mainly, the limitations of the hub system they currently
use), and that only because it undermines their bottom line.

As long as the airline customer puts up with whatever inconveniences the
airlines subject them to, in the name of getting the lowest price from Point
A to Point B, lack of decent customer service will never be a big problem
for airlines, and certainly isn't going to make them disappear.

Pete