..Blueskies. wrote:
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Just another example of how the 'big' airlines just don't get it. They are in the customer service business. They need
to relearn that or they will go away...

Sorry, got to disagree with you on this one. This wasn't an airline who
didn't get it (I deal with United most every day, and they're pretty
good), it was a ticket agent who didn't get it.