"Robert M. Gary" wrote in message
ups.com...

houstondan wrote:
called garnin and get this: they never even asked my serial number or
any purchase info. just what address do we send the replacement
antenna. they absolutely knew they shipped junk and never told me.
NOT ONE WORD FROM THEM TILL I CALLED.

I wish more companies had such great service. They know they had a
problem and offered to send a replacement (at their cost) to anyone who
called. They didn't even hassle you by making you prove you had the
unit and reporting your serial number. Great service!

I think he believes it's a product-wide fault, rather like an item being
recalled. IIUC, the antenna is often the biggest source of problems with a
GPS. In his case, as soon as he described the symptoms, they had the
solution. Kinda like going to the doctor during flu season; he/she knows
your coming and why.


--
Matt
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Matthew W. Barrow
Site-Fill Homes, LLC.
Montrose, CO (MTJ)