"Incredible!" wrote
"Eric Miller"
wrote:

Not *that* well said.

There's a lot to be said for taking personal responsibility, being
proactive, following up, and being persistent. All good stuff.

On the other hand, you shouldn't have to corner a business into good
customer service

Well, it was better said than your quaint little offering.

Nothing is better said than anything I write! =P

Besides, I was talking in general, not even about Spruce, whom I have no
complaints with.

Eric :-)