"Viperdoc" wrote in message
...
I purchased an eFlyBook from MyAirplanes.com a week after Oshkosh this
year, and initially was very happy with the unit. There were some software
glitches and upgrades needed, but the overall quality of the screen and
convenience were outstanding.

However, on my first use during a 1000 mile xc, the screen had some dark
lines on it that stayed even when the unit was turned off. This progressed
to a permanent black screen, regardless of the on/off status.

I spoke with Dennis at MyAirplanes.com, and sent the unit back to them as
he instructed. After around a week I called him back, and he said the unit
was shipped to me. Another week went by, and another call said that Irex
(the manufacturer of the units) was not supporting the repair or
replacement of the screens, and wanted 260 euro to repair.

After this, no more calls or emails from MyAirplane.com. No one answers
the phone, and no response to emails sent to Irex.

Although the technology has promise, these people were not set up for
customer service, which has been non-existent (both Irex and
MyAirplane.com)

In short, they have my broken unit, and I am out $1200. My only recourse
has been to try to get the money back through my credit card company.

If you're considering the purchase of one of these be careful!


Have you tried contacting ARINC?