"Peter R." wrote in message
...
Jim Burns wrote:

Customer service seems to be nonexistent at many companies.

You noticed that, too? Perhaps the planets are all aligned in that
certain
special way, or perhaps these companies have finally decided to callously
abandon customer service altogether, but either way I have had my fill of
poor customer service these past few months as well.

When was the last time you heard of someone out of CS being made CEO, as
opposed to someone from Sales, Marketing, or Accounting?