Well, I may not have been able to garner enough sales of my product to
keep it going (just shut down my flight planning software business
selling AirPlan), but my customers always told me that I gave good
customer service. I guess that it was because I always responded to
their questions and actually wanted to fix their problems (and make my
product better).

Unfortunately the aviation market is small and tough to penetrate,
especially if you are working part time on a shoestring budget like I
was. I wasn't willing to quit my day job and invest a lot of my own
money on marketing without some indication that there was a real return
to be had, and that may have been the main reason why I wasn't able to
succeed.

I know Dennis Megarry and I suspect that he will try to fix this
problem. I don't know what the ultimate cause of the problem is, but
if I had spent $1200 on a unit and it puked, I wouldn't give up on
getting it fixed. You should try pinging ARINC and see what they say
if Dennis doesn't respond.

Dean Wilkinson