Rant on and just hit delete now, because some of what is posted below is
so stupid it makes me ashamed that I deal with companies like this.... but
if you want to feel assured that you're not the only one... read on.

Yesterday I called JPI to ask which crimper or die number they now recommend
to crimp the terminal ends onto their wiring harness leads. The AMP # in
the install manual is no longer available. I've got to make at least 52
crimps and I'm not against buying a specific die or crimper if it will help
me do a better job. I specifically called their tech department, not sales.
I got put on hold so I punched the timer.... 18 minutes on hold.... finally
the guy answers. "I don't know, let me look that up" hold... punch the
timer again.... 8 minutes.... "I don't know, I can't find it... I THINK the
wires are EITHER 22 or 24 gauge, something like that." So I hung up. I
couldn't handle being put on hold again only to get another response like
that.

I don't know.
I think.
Either.
Something like that.
From a company technician.
26 minutes of holding and less than 2 minutes of conversation without an
answer.

I fought with Wells Fargo Mutual Funds for 5 weeks trying to convince them
that I was me after internet access to my account was dropped. They said I
didn't have my SSN attached to my accounts. I said everything worked last
week, why not now? They insisted that they didn't have my SSN. I asked
them who they sent the 1099's to last year... first they said I didn't get
any. I asked them if they wanted me to fax them the copy I was looking
at.... then they said well, we sent them to you... I asked them who's SSN
where the 1099's made out to... they said me.... I asked them what SSN was
on the account then... they read me my #.... I told them that was MY SSN...
they said sorry, your name doesn't match. They left out an initial. They
said it could be two different people. I asked with the same SS#? married
to the same woman on a joint tenant account? living at the same address? Ge
tting 1099's and paying taxes for each other?! They said YEP. Here's your
sign. I told them I was glad that their phone conversations were recorded
for customer satisfaction and that they need to replay mine daily. They had
me convinced that I had lost my mind.

One day last month our DTN satellite news service suddenly dropped the
energy futures market quotes. So I called them. "Because our fees from the
Chicago and New York Exchanges have gone up, we've had to limit your
subscription and several items have been deleted but can be re-added at
additional cost." Ok, I'm not paying any more money to get what I used to
have, what do I have to do to drop the service? "Let me transfer you to our
Retainment Team" Hold.... 10 minutes later a salesman asks me which service
upgrade I'd like to purchase! I explain the whole scenario and he puts me
on hold.... another 5 minutes and I get the 1st person again... I asked her
if she leased or owned her car... lease... I asked if I was her car company
and came to her house one day and told her that the cost of tires had gone
up, so now I'm taking one back or she could upgrade to a new lease package
and have her tire back what would she think?.... she got my point.... a
week later a new system showed up on UPS and everything works like it did
prior to the interruption. BP off the chart all for nothing.

Over 14 days ago I requested a quote from Airtex for some interior pieces.
First phone call and the owner of the company insists that my rear baggage
compartment doesn't have any interior pieces, it's all bare aluminum panels.
I told him that of the dozen or so C model Aztecs that I've seen, all of
them, including mine had factory installed padded vinyl interior panels.
I'll send pictures. Pictures sent with a specific list of requirements. No
response yet... I've left messages and voice mails... "I'll put your number
on his desk..." no return phone calls, no reply to my email.

Here's your sign... it says "We don't want your business"

Jim