"mike regish" wrote in message
. ..

He didn't know that particular person...obviously.

Yes, but, the difference between Jay and the particular person is, Jay
didn't lose a customer. That particular person did. If he was the business
owner, he got away with it. Any other employee in that situation elsewhere
would probably have been pitched out the door by the owner before Jay got to
it.

I deal with abusive customers all the time...if I kicked somebody off the
network every time they said something that offended me, I'd be working
elsewhere right now.

-c