"Roger (K8RI)" wrote in message
...

Gee, they didn't want to replace the Craftsman flush cutting side
cutters I used on a live circuit and these surfaces didn't meet
either.

Try another store.

My brother broke a Snap-On ratchet handle by putting a six fot pipe on it
and trying to remove leaf springs with it. The Snap-on truck refused to
replace it. The owner of the service station took it from him, found another
Snap-On truck and had it replaced. He also told the driver who replaced it
to take over his account.

My father sold hand tools in the 60s and 70s. First for P&C (Proto and
Challanger) and later for SK. He would stop in at the hardware stores and
sign the broken tool credits. He was told that broken tool credits were a
more a marketing issue than a warranty issue. Under no circumstances was he
to refuse a broken tool credit. As long as the credits didn't exceen
purchases, nothing was looked at.