"Capt.Doug" wrote in message
...
"Juan Jimenez" wrote in message
I'm picky, I only do business with companies that don't just want to take
my
money, but also are willing to support the products they sell.

I never, ever, had a problem with Snap-On's service. I handed the broken
parts to the guy on the truck and he handed me a working one. His business
relied on his customers working with their tools. He made service priority
number one.

However, there are a few dealers who don't want to work very hard.

I wasn't talking about a dealer, I was talking about the company's web site
and central customer service. They never even bothered to answer my
messages.



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