So, tell me what an IT Service Manager does. Spell it out. In our
company, we have an IT Manager that sets up routers, switches, etc. Has
to know how to use a computer and how to set them up to work over
networks so that information can be exchanged. Do you manage service
people at GeekSquad or do you manage people who setup and maintain
corporate networks?

The whole point of this goes back to a bunch of us (supposedly
uneducated types) who found Hitlaw in the FAA database using the
simplest of search procedures, with "no" IT knowledge of any sort and
you, the IT expert couldn't do it. How can you manage people if you
can't do the work yourself? As a manager, if you were required to fill
in for a vacation of one of your subordinates, how could you do their job?

Scott


Juan Jimenez wrote:
Close to graduating with a degree in ICT and doesn't know the difference
between systems management and service management, and has not been
introduced to ITIL or its ITSM component, the defacto worldwide standard for
_service_ management, which has nothing to do with managing networks. That's
about par for what universities put out these days as an excuse for
graduates. You should be asking for a refund.

Educate yourself, kiddo. Trust me when I tell you it would behoove you to be
aware of a service management framework on which IBM, HP, Microsoft and many
other worldwide companies base their service management methodologies. If
you don't think this is important, go to monster.com, enter ITIL as a search
term and watch what comes out. As of right no less than 866 job posting
mention it and/or require it. Top it off with the fact that the federal
government will soon require it as a prerequisite to doing business (on the
basis of ISO 20000) and maybe you'll get the picture.

http://www.itil.co.uk

Juan

"Scott" wrote in message
.. .

I love the small print at the bottom of the Certificate..."The ITIL
certification scheme is officially supported by" ... SCHEME...I LOVE IT!

What IS I.T.? Last time I checked IT had to do with Information
Technology (specifically, the exchange of information between computers).
Computers exchange information over networks. How can you get a Manager's
Certificate in IT Service Management without knowing networking?

I'm attending the University of Wisconsin and am close to graduating with
a Bachelor's in Information and Communications Technology. They also
offer a degree in Information Technology Management (which sounds like
your certificate). Here is a snippet from that course of study:


"The technical curriculum in the telecommunication area focuses on
contemporary methods of analysis, design, and telecommunication systems
solutions. Technical courses are delivered in areas including telephony,
networking, telecommunication policy and regulation, administration,
video, imaging, and multimedia. Students completing this program will earn
these highly respected certifications: Cisco CCNA and CCDA and one or more
of the following: Cisco CCNP and Cisco CCDP."

Hmmm...involves NETWORKING.

Scott




Juan Jimenez wrote:



Your reading skills suck. The certification has nothing to do with
networks.