Why get a refund? I want to work with the equipment, not sit on my ass
and boss others around and take all the glory for their fine work...I
guess I got an extra dose of humility when they were handing it out.

Scott





Juan Jimenez wrote:

Close to graduating with a degree in ICT and doesn't know the difference
between systems management and service management, and has not been
introduced to ITIL or its ITSM component, the defacto worldwide standard for
_service_ management, which has nothing to do with managing networks. That's
about par for what universities put out these days as an excuse for
graduates. You should be asking for a refund.

Educate yourself, kiddo. Trust me when I tell you it would behoove you to be
aware of a service management framework on which IBM, HP, Microsoft and many
other worldwide companies base their service management methodologies. If
you don't think this is important, go to monster.com, enter ITIL as a search
term and watch what comes out. As of right no less than 866 job posting
mention it and/or require it. Top it off with the fact that the federal
government will soon require it as a prerequisite to doing business (on the
basis of ISO 20000) and maybe you'll get the picture.

http://www.itil.co.uk

Juan