"Scott" wrote in message
.. .
So, tell me what an IT Service Manager does.

Consults in implementations of ITIL/IT Service Management and/or leads the
same.

Spell it out. In our company, we have an IT Manager that sets up
routers, switches, etc.

Wrong answer. You're making the common mistake of confusing ICT
Infrastructure Management with IT Service Management. Go read the site I
gave you, you will find it eye-opening.



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