McDonalds sought to satisfy their customers by serving coffee the way most
preferred it.

.... and made money that way. Most prefer to drive 80 mph, but the speed
limit is 55. If it becomes UPS policy to drive 80 to beat the
competition, because that's what their customers want, then does "it's a
highway, you expect people to drive fast" gain traction at the site of
the crash?

On close examination it still looks silly.

Not when I examine it.

SPN*: That's because you are silly.

I think not.

SPN*: Exactly.

* (just thought I'd save you some time.

McDonalds took a risk on behalf of some customers to please other
customers. They made money on this. They are therefore responsible for
the consequences.

Jose
--
Humans are pack animals. Above all things, they have a deep need to
follow something, be it a leader, a creed, or a mob. Whosoever fully
understands this holds the world in his hands.
for Email, make the obvious change in the address.