C J Campbell wrote:
Everyone has a bad day, I guess, but it seems, from the number of
complaints here, that Reading has more bad days than good ones. Tough.

I learned to fly near there and did my long solo cross-country into
Reading in 1994 or so. Damned unpleasant experience, but everyone
afterwards said "oh, yeah, Reading is like that". (Actually, that was
about the nicest thing I heard; most of it was unprintable.) They've
been getting complaints for years, but "cranky and unhelpful" seems to be
within the realm of acceptable behavior.