On Fri, 11 May 2007 16:56:58 -0400, "Peter R."
wrote in :

This past week I spoke with a CFII out of Michigan who lamented that his and
his students hold times awaiting a live FSS briefer had significantly
increased to between 30 minutes to one hour. Coincidentally both AOPA and
Avweb had articles this week discussing the frustration of long hold times
many are experiencing.

[...]

In addition to filling out Lockheed Martin's survey and complaint form, I
have also emailed AOPA with my concerns about the above scenario. These
problems with FSS cannot continue.


I sent the following e-mail message on May 5, 2007 to the AFSS
Director at LocMart, but haven't received a reply to date:




Dear Mr. Dan Courain, Director, Lockheed Martin FS21 Team:

Below is a report by a frustrated airman:

From: "Peter R."
Subject: Twenty minutes in the queue awaiting the new and improved
FSS
Date: Mon, 30 Apr 2007 11:48:46 -0400
Message-ID:

Called Lockheed Martin FSS this AM for my flight briefing. Spent
20 minutes in the "we are experiencing high call volume" queue
waiting for a live briefer to take my call.

When one finally did, he was servicing my upstate NY state flight
from Phoenix, Az. Nice enough briefer but so much for the local
knowledge.

Wasn't there a promise by Lockheed Martin that wait times would be
one minute or less? In the four years I have been commuting by
aircraft the longest I previously waited for a Buffalo FSS briefer
was five minutes.

--
Peter

He was further frustrated by the error on the FSS feedback website.

Attempting to log into this link http://www.afss.com/feedback/
(which I have already created a user ID a few months ago) resulted in
this error message:

Microsoft OLE DB Provider for ODBC Drivers error '80040e23'
[Microsoft][ODBC SQL Server Driver]Cursor operation conflict
C:\INETPUB\WWWROOT\WWW.AFSS.COM\MEMBER\../include/logon_form.inc,
line 54

Please notify me when it is again possible to provide feedback about
Lockheed Martin's AFSS operations. Thank you.

Best regards,
Larry Dighera