On May 19, 9:06 am, "Peter R." wrote:
I just received a personal phone call at home today (Saturday morning) from a
ranking manager at Lockheed's FSS. The purpose of the call was to admit their
shortcomings and attempt to instill some hope that Lockheed is correcting all
of their problems with the briefing/flight plan system. The call came as a
result of me filing a poignant complaint via the FSS website two weeks ago.

In addition to software corrections, the manager also admitted that LM has
authorized unlimited overtime for their briefers until hold times have been
permanently reduced.

This manager seemed to me to be genuinely sincere and quite humbled to be
making the phone call.

--
Peter

If they were really sincere they would contact the FAA and refund lets
say 30% of the funding the feds have forked over to them for providing
inferior service. If and when they do start performing as they
originally promised the feds should pay them the agreed on amount.
This is akin to lets say a dentist promising you to do two root canals
for 1000.00 dollars, he actually does one, botches the other and stil
demands full payment... A cold day in hell in my book. !!!! Even if
he tries to weasel out using the ol " I am sorry".... Just my two
cents worth.