there should be contract guarantees that reduce Lockheed's profit margin
for failure to make contract specs

Pilots don't get service.. Lockheed does not make $$

also more justification for the user fee.. you have to pay the fee, and then
get lousy service

BT

"Peter R." wrote in message
...
I just received a personal phone call at home today (Saturday morning) from
a
ranking manager at Lockheed's FSS. The purpose of the call was to admit
their
shortcomings and attempt to instill some hope that Lockheed is correcting
all
of their problems with the briefing/flight plan system. The call came as a
result of me filing a poignant complaint via the FSS website two weeks
ago.

In addition to software corrections, the manager also admitted that LM has
authorized unlimited overtime for their briefers until hold times have
been
permanently reduced.

This manager seemed to me to be genuinely sincere and quite humbled to be
making the phone call.

--
Peter