Rob Turk wrote:
I've had an interesting experience with Aircraft Spruce and I'd like to know
if this sounds like normal business behaviour.

I have a number of instruments in my Rans S6S which were purchased from A/S
about 3-4 years ago. I kept the accompanying forms in a binder for
reference. During a burglary from my office one item that went missing was
the binder with those forms. I can't imagine what anywant wants that for but
nevertheless I'd like my papertrail in order. So I ask A/S if they can help
me to copies.

They respond that they have no record of my purchases, because they only
keep records for 1.5 - 2 years. That seems really odd to me for a company in
the aircraft industry where liability can require paper trails many years
after the fact. Better yet, I do have copies of the sales paperwork but A/S
still tells me there's nothing they can do for me.

Actually, liability may be the reason they don't have your records. The
company I work for instituted a "records retention policy" many years
ago and we only keep most records for two years now also. Part of the
reason is liability. If the data is gone, it is harder to sue you over
it. Just another thing to thank the trial lawyers for...

Matt