Shirl writes:

I agree. I've never understood places of business that *depend* on clear
communication for accurate transactions (i.e., drive-up windows, bank
tellers, or any business that is conducted over the phone) that have
people who can barely speak English in those jobs.

They are trying to save money over the short term in obvious ways, rather than
make more money over the long term in less obvious ways. That's how things
work when businesses are owned by anonymous and institutional shareholders who
have no other goal than to make money in the short term.