On Aug 6, 9:36 am, Rhonda wrote:
Does anyone else have trouble getting their magazine from the SSA? I
have called several times and they say I am in the database, but each
month, I either have to call and have them send one to me, or I don't
get one. Has anyone else had this problem? And how did you resolve it?

Thanks,
Rhonda

I visited with Rhonda for a few minutes about this and some other
interesting topics. A few of us in Colorado, in adjoining 806XX zip
codes, were getting Soaring about a month late from approximately Dec
through May. I suspect they were bundled and that the USPS regional
distribution center MAY have mis-identified the distribution date. In
any event, I noticed the most recent issues, received 6/30 and 8/1
respectively, had the address location, font, and format changed from
what I last recall.

Rhonda's been a business member since about February. Her
frustration's been that she's spoken with someone different most times
she's called the office. I suggested that the next time she call, she
ask that they check the mailing software for address rejects. I had
an SSA member locally that wasn't getting Soaring from the time he
joined and the office told me that the magazine addressing software
was rejecting his address, which was confirmed as good (in residence
for ten years). I gather they can override such a reject as he
started receiving his copies after that. I also gave her the SSA
State Governor's phone so she can check and see if the problem is more
local.

That being said, in July, the statement to one of my customers was
returned as undeliverable. Their address shows up fine on such sites
as whitepages.com. I took it to the main post office and talked to
the carrier supervisor. He put it back in the system and I get it
back eight days later. Worked fine until there was a new carrier on
the route. They get their other mail okay. Go figure.

Frank Whiteley