Paul kgyy wrote:

You couldn't give me a JPI. An unbelievably poor attitude toward its
customers. You want Electronics International.


I've always had excellent support from JPI with my EDM700, and it's a
high quality product.


Ditto. I've dealt with them 3 times now, all good.

1st, when I got the unit. I needed 6 bayonet probes not 5 bayonet and
one sparkplug type. The mechanic didn't realize that and opened and
installed the sparkplug probe. I called JPI asking about getting a
bayonet probe. They offered an exchange even though the sparkplug probe
had already been opened and installed. They didn't have to.

2nd, I bought a JPI OAT probe from another pilot who had decided to use
a different thermocouple and put it in the air inlet rather than using
the probe. I called JPI to ask about buying a harness for it, as all I
had was the probe. They sent a new harness no charge, including
overnight shipping. I was willing to buy the harness and pay shipping,
they wouldn't hear of it.

3rd, I decided to get the USB inteface upgrade for my unit. They
offered an offer I can't refuse for that plus fuel flow. Further calls
to tech support to ask about what else I needed to buy to install the
fuel flow as well as what additional holes I needed in the panel were
answered quickly, cheerfully, and as far as I can tell accurately.

I have no complaints whatsoever with JPI tech support. I'm not sure
what the hub-bub is about, but I for sure didn't get any bad support.

The product is a good product (and for a six cylinder engine has more
function than any of the competitors because 12 of the competitor's 16
available channels are used up with EGT and CHT).