I have no complaints whatsoever with JPI tech support. I'm not sure
what the hub-bub is about, but I for sure didn't get any bad support.

I think the "hubbub" came about when they decided to make their data
format proprietary. JPI had every right to do that, and they furnish
a free viewer that also saves the data in xls format, but there was
one of these multi-day 200 entry discussions on rap about heartless
they were not to listen to everybody that was happy with what they
had.