Paul kgyy wrote:

I have no complaints whatsoever with JPI tech support. I'm not sure
what the hub-bub is about, but I for sure didn't get any bad support.


I think the "hubbub" came about when they decided to make their data
format proprietary. JPI had every right to do that, and they furnish
a free viewer that also saves the data in xls format, but there was
one of these multi-day 200 entry discussions on rap about heartless
they were not to listen to everybody that was happy with what they
had.

That's not exactly why. I was a member of the Cessna Pilots Assoc at
the time and they had one of their senior people in the company at the
time come on to the CPA forums(CPA provides free membership to industry
reps) and basically tell everybody there they didn't know their ass from
a hole in the ground. Absolutely zero skills in interacting with the
customer. It's our way or the highway. My local avionics shop, which
is one of the largest in the experimental field, will tell you the same
thing. The upper management of JPI could not possibly care less what
you think and they let you know that at every opportunity. I wouldn't
have believed what they did on the CPA forums if I didn't see it for
myself. I will never put any of their crap in my plane.